Once an order is received by telephone or through our website we will generate an Order Confirmation Agreement between Carrera Holdings LLC, dba ItalyByWeb.com and the customer. If you are using the checkout cart you will be asked to review our terms and conditions before you proceed. We will call you with payment instructions. If it is by phone, we will email a copy of the Confirmation along with the Term & Conditions. You must read an reply to by email and confirm that you agree with the documents. Please check the order carefully for accuracy as to color, number of items, pricing and other items of importance. Orders cannot be processed without an email reply to the Order Confirmation and Term & Conditions.
POINT OF OWNERSHIP
Your Italian furniture will clear US customs, homeland security and will be checked into our Linden, New Jersey warehouse. There it will be thoroughly inspected and if damage-free will be accepted and scheduled for delivery. At that point, ownership of the Italian furniture is transferred to the customer.
CHOICE OF HOME DELIVERY COMPANIES
We can and do make recommendations on in home, white glove delivery companies we have had good experiences with in the past. We DO NOT guarantee their services. We arrange these services at the request of the customer and as a matter of convenience. We can arrange and add delivery charges to your credit card order and forward the funds to the companies or you can pay them directly. Most of trucking companies only accept cash or money order from customers at the time of delivery. The goal is to make it as easy as possible for our customers but final decision on what delivery company is the customers.
INSPECTION AND SIGNING IN-HOME DELIVERY PAPERWORK
The damage rate with the delivery companies we recommend is low, under 5% but please inspection your Italian furniture carefully just in case. Check for proper assembly, that drawers slide properly, if there are any nicks and cuts in the furniture, etc. Once you have signed the paperwork accepting delivery for your Italian furniture it will be difficult to claim damages after that fact.
Moving high quality Italian furnishings around the US and around the world is serious business. It takes a team of professionals with experienced and know what they’re doing. We base our recommendations on past experience with various delivery companies we have had over the years. But it’s your Italian furniture and the final choice is yours. The white glove delivery companies we recommend have proven themselves but no one is perfect and sometimes accidents happen. If something does get damaged during transport from New Jersey to your location our agreement with these companies is clear. They will restore the Italian furniture back to factory condition without a hassle or they will not be working with us in the future. We will assist in making sure that process happens as quickly as possible. In any event, damage caused by an in-home delivery company is not grounds for the customer to withhold payment, dispute payment or ask for a refund from Italy by Web.com. A claim for repair will be handled by the customer service department of the delivery company and of course, we will be involved to help.
Our Italian Manufacturers are some of the finest in the industry. They cover any production defectiveness for 12 months after delivery.
We accept most major credit cards issued by US banks such as Visa, MasterCard, American Express and Discover as well as PayPal. We also accept cashier checks, travelers checks, money orders and personal checks but they must be cleared at the bank before your order is released.
OUTSIDE THE US (INTERNATIONAL)
We welcome international customers and try to make the process as easy as possible for you. We can ship to just about any location in the world. Payment can be made using a major US credit card, bank wire transfer, check or money order.
All of our Italian furniture is made to order and is considered special order for a specific customer. Since we have to pay the Italian manufacturers in advance cancellation can only be accepted within five days of placing the order. After that time period there will be a fee for cancellation. The fee is based on the expenses incurred by Italy by Web and the Italian manufacturer up to that point. We do not accept order cancellations after production has been completed, therefore, we do not refund your deposit or any monies owed to us at Italy by Web. DELAYS IN PRODUCTION, INTERNATIONAL AND DOMESTIC SHIPPING ARE BEYOND THE CONTROL OF ITALY BY WEB AND CANNOT BE USED AS GROUNDS FOR A CANCELLATION OR REFUND OF ANY FUNDS PREVIOUSLY PAID.
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